Go to Admin > Ticket fields > Hover over the field and will be able to see the 'Delete' Icon to the left of the field name. You cannot delete the default fields that are there in Freshdesk. Click on the save button at the top of the page once the changes are done.
How to remove existing ticket fields? Print
Created by: Fawzia Aleem
Modified on: Tue, 18 Jun, 2024 at 4:54 PM
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.