Why are there two surveys being sent out in the same email?
Modified on: Tue, 18 Jun, 2024 at 4:55 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
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This feature is not available on the old Freshdesk.
If there are two surveys being sent out in the same email to the customer, then you have inserted the Satisfaction survey placeholder in the email notification. Also, you have set it to be sent when a ticket is Resolved or Closed under Admin > Customer Satisfaction.
Therefore, check if there are any custom email notifications being sent out using an Observer rule from Admin > Observer. Also, check if the placeholder is present in the default email notifications under Admin > Email notifications > Requester notifications.
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