Sandbox-Freshdesk

If there are two surveys being sent out in the same email to the customer, then you have inserted the Satisfaction survey placeholder in the email notificat...

The information in the satisfaction survey report displays the answered survey on the date and the unanswered. As per the current behaviour, answered count ...

Yes, you can set up an Observer rule to send an email notification to an agent whenever a satisfaction survey is received. Navigate to Admin -> Observer ...

You can edit the satisfaction survey by clicking on Admin > Customer Satisfaction > Edit. 

Yes, you can send automated emails from Freshdesk to the requester of the ticket based on the requester ratings using an Observer rule. Here is a screenshot...

There is no option to delete or modify an already existing survey feedback by the customer.