After merging ticket, can no longer see the responses on the ticket. : Sandbox-Freshdesk

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After merging ticket, can no longer see the responses on the ticket. Print

Created by: Fawzia Aleem

Modified on: Tue, 18 Jun, 2024 at 4:55 PM

Once you merge 2 tickets, the primary ticket will contain all the responses that were present in both the tickets together.

The responses from the secondary ticket will be added as private notes to the primary ticket, the responses will be removed from the secondary ticket and it will be marked as closed.

Fawzia is the author of this solution article.

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After merging ticket, can no longer see the responses on the ticket. Print

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