After merging ticket, can no longer see the responses on the ticket.
Modified on: Tue, 18 Jun, 2024 at 4:55 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Once you merge 2 tickets, the primary ticket will contain all the responses that were present in both the tickets together.
The responses from the secondary ticket will be added as private notes to the primary ticket, the responses will be removed from the secondary ticket and it will be marked as closed.
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