The Resolved and Closed status will have the same properties except that the archiving of tickets would happen only if the tickets have been in the Closed status for the past 120 days. The tickets in both Closed Status or the Resolved status are taken into account in the total Resolved count in Reports.
What is the difference between closed and resolved status?
Modified on: Tue, 18 Jun, 2024 at 4:55 PM
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