Unfortunately, we do not have the functionality to add a CC in the feedback widget. However, when this creates a ticket on the portal, you would be able to add a CC on it.
This could also be automated through a Ticket creation automation rule. Please navigate to Admin -> Workflows -> Automations -> Tickets -> Ticket Creation tab -> Click on new rule.
Condition:
Source is Feedback widget
Action:
Add a CC
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article