Some agents are not able to change their availability even if they have the permission
Modified on: Tue, 18 Jun, 2024 at 4:56 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
If you want the agents to have access to change their availability at the top right corner of your screen, then you have to enable this in all the groups the agent is present in.
For example: If the agent is part of 4 groups, and if he has not been given permissions in even one of them, the option to change the availability will not be displayed.
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