Sandbox-Freshdesk

When an agent is deleted, it is not completely removed from the system as there is a lot of data associated with this concerned agent. This agent would be a...

Only the agent will be able to make modifications to his/her name. The reason for this is because, using the Freshworks login, the agent will be able to log...

Once the ticket assignment is turned on by the Agent, tickets from all groups in which 'Automatic ticket assignment' has been turned on will be assi...

You will not be able to merge multiple groups into one big entity. However, please read below to know more about this and check if this workaround is helpfu...

Only the Administrators will be able to delete and add agents.

You can create a custom Role from the estate plan where the agent does not have access to the Customers/contact tab and he will not be able to view the cont...

Click on the avatar at the top right corner > Click on 'Profile Settings' > Go to 'Change your profile info or password' and then chan...

If you want the agents to have access to change their availability at the top right corner of your screen, then you have to enable this in all the groups th...

An Admin can change the password of a contact. However, an agent will not be able to do this from his end. 

No, you can create any number of groups in Freshdesk.