CC all tickets from a customer
Modified on: Tue, 18 Jun, 2024 at 4:56 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
If you are wanting to add a set of email addresses in CC when the email is from a specific email address or from contacts of a company there are a few ways in which this can be done.
You will have to use the Dispatch'r rule to make this happen by setting the conditions as shown below:
If you are wanting to set the CC for all with a specific domain then have it set as shown below:
If it is only for a specific requester:
Action to be set:
Did you find it helpful?
Yes
No
Can you please tell us how we can improve this article?