This can be dealt with using the Team Dashboard. The agents of a certain group have more information about the group ready at hand on the dashboard. You can create a separate filter view where the group is set to unassigned in the filters on the right side (tickets tab) and save this view. You can then use this to create a dashboard for the view of all your agents. You can check this link for more information.
How to track the unassigned tickets for the group that is being removed from the Dashboard? Print
Created by: Fawzia Aleem
Modified on: Tue, 18 Jun, 2024 at 4:57 PM
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