We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
At times, an agent might need tickets for his/her own reference.
Such a ticket can be created by clicking on New ticket icon from the Menu bar. The SLA timers would still be ticking on such tickets.
As a workaround, the agent can send in an email ticket (send an email to the support email address) and then reply or can add a public note to the same ticket from Freshdesk, this way the First response SLA would not be violated.
