Sandbox-Freshdesk

You can pre-populate the users' email addresses and grey-out the field so that they will not be able to edit the email address when the user is logged i...

The portal is your first impression when the customers come in for support. We believe in paving the way to let your creative side take over and transform t...

You can use the below-displayed code to restrict the customer from editing the ticket fields after a ticket is submitted.  Please navigate to Admin-->...

On the customer portal, your customers will be able to use the New Support Ticket option to submit tickets from the portal. This option can be made availabl...

Please go to Admin > Channels > Portals > Customize > Edit theme > Layouts & Pages and make the following changes. Header: F...

The default behavior in Freshdesk is that the users will be redirected to the Portal Home page when they access the Customer portal. If you are looking ...

If you do not wish your customers to login to your portal, but only to view the content which is made available on it, you could hide the login button from ...

To prevent the portal from being crawled on a Google Search, you can have the following code attached under Portal customizations. This would available only...

When a customer is creating tickets, you could configure your Freshdesk Account to auto-suggest solution articles based on the ticket subject that the custo...

Using Freshdesk, you could configure your self-service portal such that customers would be able to view the portal in different languages. To configure the ...