The reassigned count would be the number of tickets that were reassigned from Agent A to Agent B. When this happens the Reassigned count for Agent A would increase by 1 and Agent B's Assigned ticket count would increase by 1. Also Agent A's assigned ticket count for the dates specific would decrease by 1.
How does Freshdesk define a "reassigned" ticket? What is the exact formula?
Modified on: Tue, 18 Jun, 2024 at 4:59 PM
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