Sandbox-Freshdesk

The Scheduled reports can be sent only to already existing contacts inside Freshdesk. Add the contact in Freshdesk and then have the same set in the Reports.

You will need to set up the 'Ticket Activities report' from Reports--> Scheduled Export--> Daily export of ticket activities and have the data...

You can make use of the Performance Distribution Report and this would be available from the Estate plan. 

The Reports that you pull from Freshdesk would not contain the tickets that have been marked as Spam and Deleted.

The Agent performance report is something that can be viewed only in a tabular format and not Graphically. This can be exported as a CSV file from Reports--&...

You would be able to check the Agent performance and the Group performance reports in the Sprout plan.

The agent will be allowed to create 25 views till garden, 50 views for Estate and Forest plans.

Currently we do not have the feature to track the log in and log out time of the Agents in Freshdesk.

It is not possible to edit a schedule once it is created. You can click on "Clone" button to create a copy of this schedule to make the necessary c...

The Ticket Activities reports are sent in the JSON format only and unfortunately it cannot be changed.