Is there any way to view the tickets based on a particular article? : Sandbox-Freshdesk

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Is there any way to view the tickets based on a particular article? Print

Created by: Fawzia Aleem

Modified on: Tue, 18 Jun, 2024 at 4:59 PM

There is a feature called 'Article Feedback list' that displays an option to see all the article feedback received and it takes the agent to the ticket list page with the article feedback tickets.

This option is available in the solution home page and article view page.

Fawzia is the author of this solution article.

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Is there any way to view the tickets based on a particular article? Print

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