Is there any way to view the tickets based on a particular article?
Modified on: Tue, 18 Jun, 2024 at 4:59 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
There is a feature called 'Article Feedback list' that displays an option to see all the article feedback received and it takes the agent to the ticket list page with the article feedback tickets.
This option is available in the solution home page and article view page.
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