If an emoticon is included in an email, the text after does not appear in the ticket. Why? : Sandbox-Freshdesk

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If an emoticon is included in an email, the text after does not appear in the ticket. Why? Print

Created by: Fawzia Aleem

Modified on: Tue, 18 Jun, 2024 at 5:00 PM

The reason for this breakage is because, the HTML content of the emoticon would break the UI of the Ticket Details page, because of which the content after the emoticon would not appear within the ticket.

In such cases, kindly write to us at support@freshdesk.com. We would be glad to assist you in fixing the ticket breakage on your account.

Fawzia is the author of this solution article.

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If an emoticon is included in an email, the text after does not appear in the ticket. Why? Print

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