How to close a ticket permanently, say after 3 days
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Created by: Fawzia Aleem
Modified on: Tue, 18 Jun, 2024 at 5:00 PM
Go to Admin>Supervisor and you can create a Supervisor rule as shown in the image below. But if you do not want the status to change to open if the customer replies to a closed ticket at any point, then go to Admin> Observer and turn OFF the rule " Automatically reopen tickets when the customer responds".
Fawzia is the author of this solution article.
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