How can a client follow my forum topic?
Modified on: Tue, 18 Jun, 2024 at 5:01 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
The customers can go to your support portal, choose forums and click on "Follow" button near the topic they want to follow. The customers will be notified through emails if there is any activity on that topic.
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