I am unable to integrate Jira with my Freshdesk account. How can I solve this?

TABLE OF CONTENTS

• Unable to verify Jira credentials - 
• Unable to install the app with the below error: You do not have permission to trigger webhook 

Unable to verify Jira credentials - 

Check whether the JIRA linked to the account is on-prem (generally the on-prem account has custom domains vs the cloud accounts end with atlassian.net.  If the account belongs to on-prem make sure that the IPs are whitelisted on the customer side. A list of marketplace IPs that need to be whitelisted is available at 

https://developer.freshdesk.com/v2/docs/request-method/#ip_ranges

Unable to install the app with the below error: You do not have permission to trigger webhook -

Check if the user has Admin permission. Specifically, the Jira user needs to have permission to create Webhooks. 

• Login into your Jira account (login as the API user, which you used to configure the Jira Plus app)
• Go to the System Setting (from the top right, click on the Gear icon -> System) -> Webhooks section.
• If the user cannot see the webhook section then they do not have access to register a webhook.