To access the right sumologic link and fetch logs, follow the below steps

  1. Access Freshops and enter the customer account ID or URL
  2. Search for “Pod” using ctrl+f (or cmd+f). Based on the POD, click on the corresponding sumologic URL as shown below.


PODURL
US (us-east-1)Sumologi-US 
EUC (eu-central-1)Sumologi-EU 
AU, IND (ap-south-1, ap-southeast-2)Sumologic-AU 


If you observe any access issue login to https://myapplications.microsoft.com/ and then try to access the above links.