Sandbox-Freshdesk

Our security mechanism will suppress emails based on the email's activity and health. As a result, instead of emails landing in the customer's mailb...

To access the right Haystack link and fetch logs, follow the below steps Access Freshops and enter the customer account ID or URL Search for “Pod” using ...

To access the right sumologic link and fetch logs, follow the below steps Access Freshops and enter the customer account ID or URL Search for “Pod” using...

To find a customer's Account ID/URL: Check the ticket:  Look for the account ID/URL in the following sections of the ticket details page. "Ac...

Customers can choose to use any of these servers to set up their email communications. Freshdesk mail server and Let Freshdesk manage all email transactio...