Can I use an event involving checkbox Field in an Observer rule? : Sandbox-Freshdesk

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Can I use an event involving checkbox Field in an Observer rule? Print

Created by: Fawzia Aleem

Modified on: Tue, 18 Jun, 2024 at 5:04 PM

if you have a checkbox field under Ticket fields and if you are looking to perform an action when the checkbox is selected (or checked) on a ticket, please navigate to Admin -> Observer -> New Rule where you will be able to choose the Checkbox name from the "Select Event" dropdown.

Here's a sample:

Fawzia is the author of this solution article.

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Can I use an event involving checkbox Field in an Observer rule? Print

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