Can I use an event involving checkbox Field in an Observer rule?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 5:04 PM by Fawzia Aleem

if you have a checkbox field under Ticket fields and if you are looking to perform an action when the checkbox is selected (or checked) on a ticket, please navigate to Admin -> Observer -> New Rule where you will be able to choose the Checkbox name from the "Select Event" dropdown.


Here's a sample:


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