Can I use an event involving checkbox Field in an Observer rule?
Modified on: Tue, 18 Jun, 2024 at 5:04 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
if you have a checkbox field under Ticket fields and if you are looking to perform an action when the checkbox is selected (or checked) on a ticket, please navigate to Admin -> Observer -> New Rule where you will be able to choose the Checkbox name from the "Select Event" dropdown.
Here's a sample:
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