Why the emails sent through scenario automation do not show on the ticket?
Modified on: Tue, 18 Jun, 2024 at 5:04 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
When you have set up scenario automation to Send Email to Requester, an email notification will be sent to the requester. However, these email notifications will not be included as a part of the ticket thread.
If you are looking for the emails sent to the requester to be included as a part of the ticket thread, you can make use of the 'Reply' option instead of the scenario automation. You can make use of the "Bulk Update" option and send a reply to all the selected tickets. This will allow you to send out bulk replies to 30 tickets at a given time.
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