How to stop tickets from being redirected to Ticket List View every time a ticket is closed?
Modified on: Tue, 18 Jun, 2024 at 5:04 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
When the agent sends a reply and resolves or closes the ticket using the 'Send and set as resolved' or 'Send and set as closed' options, the page will be automatically redirected to the Ticket List View.
This is the default behavior of the system designed to help the agents to view the other tickets in their queue without any additional clicks.
If you do not want the page to be redirected to the Ticket List View upon closing the tickets, you can update the status of the ticket from the Ticket Properties section instead of using the 'Send and set as Resolved/Closed' options.
Did you find it helpful?
Yes
No
Can you please tell us how we can improve this article?