Zoom integration enables agents to schedule instant Zoom meetings with customers from Freshdesk ticket. Integrating Zoom with Freshdesk Mint UI improves the agent’s communication with the customer by scheduling instant Zoom meeting. Agents can use their Zoom login credentials and host concurrent Zoom meetings with customers in your Freshdesk account.
Zoom integration allows support agents to resolve issues faster through direct interaction with the customer:
- Generate Zoom meeting URL in ticket details page and send it to customer
- Multiple agents in an organization can host concurrent zoom meetings
- Use audio, video, and screen sharing features for a better understanding of customers’ issue
- Request remote control of customers’ screen
Please refer to this link for more information on this app - https://www.freshworks.com/apps/freshdesk/zoom_v2/