Sandbox-Freshdesk

Instagram is not one of the Support Channels in Freshdesk

We will not be able to create child tickets using automations. The Child tickets need to be created manually by an agent from inside the ticket. To make it ...

Yes, we do have Freshsales which is a Cloud based CRM software. Please check out more about this from https://www.freshworks.com/freshsales-crm/

We do not have a readymade feature for the same. However, you could create a Custom App with the help of your developers by referring to https://developers.f...

Go to the Jira settings and check if the 'User Email Visibility' is public. Unless that's made public, the integration will not be able to pick u...

If you are looking to have different signatures for when the ticket is assigned to different groups, this can be done using a third party that we have in our...

We do have an app that will help you with this. The App's name is "Common from email address" and can be installed from Admin--> Apps--> ...

The documentation for the Custom Apps can be checked out from https://developers.freshdesk.com/v2/docs/custom-apps/

The 3CX integration with Freshdesk is an App created by 3CX and you can understand more about this from https://apps.freshdesk.com/3cx/

We do not have the integration with Xero in the Mint UI yet. We are working on building this app in the moment and it should be available in our Marketplace ...