Why can I not see "If Freddy Suggests" in the drop-down when following the instructions for the thank you detector?
Modified on: Tue, 18 Jun, 2024 at 5:04 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
The 'If Freddy Suggests' option will be shown in the automation only when Thank you detector is toggled on under Admin -> Freddy Skills page.
Please toggle on Thank you detector under Freddy Skills page and check if the 'Freddy Suggests' option appears under Automation. If there are any further queries, please write to us at support@freshdesk.com
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