Why can I not see "If Freddy Suggests" in the drop-down when following the instructions for the thank you detector? : Sandbox-Freshdesk

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Why can I not see "If Freddy Suggests" in the drop-down when following the instructions for the thank you detector? Print

Created by: Fawzia Aleem

Modified on: Tue, 18 Jun, 2024 at 5:04 PM

The 'If Freddy Suggests' option will be shown in the automation only when Thank you detector is toggled on under Admin -> Freddy Skills page.

Please toggle on Thank you detector under Freddy Skills page and check if the 'Freddy Suggests' option appears under Automation. If there are any further queries, please write to us at support@freshdesk.com

Fawzia is the author of this solution article.

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Why can I not see "If Freddy Suggests" in the drop-down when following the instructions for the thank you detector? Print

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