Can an agent associate a ticket with a company without choosing a contact?
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Created by: Fawzia Aleem
Modified on: Tue, 18 Jun, 2024 at 5:05 PM
Every ticket in Freshdesk must have a contact. Also, only the contact can be associated with a company. In some cases, the agent could manually associate the contact with the company or you could set up a Domain for the company and all the contacts that raise tickets from that domain would be associated to that company automatically.
Fawzia is the author of this solution article.
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