Sandbox-Freshdesk

You can change the email address of the requester from the Contact's profile. Add a secondary email address to the contact--> Make that the primary e...

You can delete the contact in Freshdesk so that all emails or tickets raised are marked as Spam automatically.

The notifications would be sent out based on the Contact language that has been in Freshdesk. If a new contact is sending an email, Freshdesk would check the...

We will not be able to recover a company once deleted. If you wish to make changes to the company if there was an error made, you can always edit the company...

The customer would already be contacts in your account. Therefore, you would need to trigger their activation email from inside their contact profile page so...

If you are looking to send the activation link to the customer once again, go to customers tab > locate the customer email address/name > Click on it ...

Yes, you can restore the contact so that all emails from the contact come in as valid tickets and are not marked as spam. Go to the Customers tab > Conta...

You can create a custom Multiline Text field under Admin--> Customer field--> and also making it visible to the customer when signing up on your portal...

This is to mention that the Contact has the permission to view the tickets raised by all the contacts of that company.

When creating the contact, if the email address is already taken up for a different contact, Freshdesk would be displaying an error Email address has been t...