We have noticed a very few customers reporting that they are getting logged out immediately after logging in. After a thorough investigation, we have realized that this happens because of a particular browser setting that blocks third-party cookie access. 


For Freshworks functionality to work correctly, across our different products like Freshdesk, Freshservice, Freshsales, etc, we require either whitelisting [*].freshworks.com or allowing third-party cookies and we request you to change your browser settings accordingly.


We have given guides for changing the browser settings in Firefox, Chrome, Safari 11, Safari 12 and Edge Browser below.


Firefox Browser

Method 1

  • Open FireFox, open new tab and type "about:preferences" and hit enter
  • In search box search for "cookies"
  • You will see this page :
  • If "Standard" options is choose by default there shouldn't be any issues, please contact our devs for further debugging.
  • If "Custom" option is choose by default make sure "Third-party trackers" is selected

  • After this change, click "Reload All Tabs".
  • Please note that you have to close your browser and open it again for this to take effect.

Chrome Browser

  • Open Chrome, open new tab and type "chrome://settings/content/cookies" and hit enter

    You will see this [check screenshot] page if you've blocked third party cookies.


  • You need to allow third-party cookies only for freshworks.com domains so click on "Add" button shown inside the highlighted box.

  • A dialog box opens like below
  • Enter this value "[*.]freshworks.com" in the input field (without quotes) and click Add
  • Please close and reopen browser for this to take effect. 

Safari Browser (Version 12 and 11)

Important: Safari has to be closed and re-opened for the below settings to take effect.

  • In MacOS click "Safari → Preferences"  Shortcut : CMD + ','
  • In the Preferences window, click on "Privacy" tag as highlighted

  • Uncheck "Prevent cross-site tracking" checkbox


Edge


  1. Click "More options" in the right top corner and then "Settings"


  • Click "Privacy & Security"
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  • Click on dropdown under 'Cookie' section and choose 'Don't block cookies'


  • Close and reopen the browser for the settings to take effect.