Login & Password issues

Existing freshworks user! Admins cannot edit Agent' profile information. Agents can edit their profile information in their Freshworks profile.
Since all the agents are logging in through the Freshworks login the agent's information will already be stored at our end if he/she is part of a differ...
Tue, 18 Jun, 2024 at 4:46 PM
Unable to load page. We encountered an unexpected problem (check your network connection).
This is an issue with the Network you are using and therefore please try accessing the account with a different network (Mobile network).
Tue, 18 Jun, 2024 at 4:49 PM
I work for two companies that both use fresh desk and I want to be logged in to both help desks at the same time
By having the same email address as the agent email address in both the Freshdesk accounts you can have both the accounts open in the same browser. If not, y...
Tue, 18 Jun, 2024 at 4:56 PM
How will agents log in?
The agents will be logging in through the Freshworks page. Each agent will have a Freshworks account and have a unique password. This can be used to log into...
Tue, 18 Jun, 2024 at 4:58 PM
Why am I automatically being logged out of Freshdesk after logging in?
We have noticed a very few customers reporting that they are getting logged out immediately after logging in. After a thorough investigation, we have realiz...
Tue, 18 Jun, 2024 at 5:05 PM
How to avoid double login?
The agents will be logging in through the Freshworks page. Each agent will have a Freshworks account and have a unique password. This can be used to log int...
Tue, 18 Jun, 2024 at 5:06 PM