The agent who receives the Most Valuable Player trophy for the current month is determined by their total points accumulated. These points are calculated considering the number of positive surveys they've received, the number of tickets they've resolved, and the number of tickets they've resolved in a single interaction.
It's important to note that the exact point values and the importance given to each activity may differ depending on the configuration set in your Freshdesk account. You can find these settings by navigating to Admin > Arcade settings.
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