How MVP point is calculated on the leaderboard in Freshdesk?
Modified on: Tue, 18 Jun, 2024 at 5:05 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
The agent who receives the Most Valuable Player trophy for the current month is determined by their total points accumulated. These points are calculated considering the number of positive surveys they've received, the number of tickets they've resolved, and the number of tickets they've resolved in a single interaction.
It's important to note that the exact point values and the importance given to each activity may differ depending on the configuration set in your Freshdesk account. You can find these settings by navigating to Admin > Arcade settings.
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