I want to export 6 months of tickets for a customer
Modified on: Tue, 18 Jun, 2024 at 5:05 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Click on the tickets tab, under the filters choose the customer's name, then under date range choose the date range for a period of 6 months. Click on Export, choose the required ticket fields and then the export data will be sent to your mailbox.
Also, since tickets get archived 120 days after the ticket was closed, you will find a few tickets in the Archived folder. Click on the view name at the top and choose Archived and choose the time range and perform a similar export.
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