Yes, Freshdesk provides the ability to integrate knowledge from multiple sources, allowing you to consolidate information and make it accessible within the Freshdesk platform. This can be done through the use of APIs, or manual import processes, depending on your specific requirements.
Here are a few ways you can integrate knowledge from multiple sources in Freshdesk:
1. Importing - We will be able to import an existing Knowledge Base onto the customer’s Freshdesk Account. The customer should send an email to support@freshdesk.com with the CSV file of their current Knowledge Base and we can do it with the help of the migration tools ( Paid Service by DAP )
2. APIs - Freshdesk provides APIs that allow you to programmatically manage and import knowledge articles. The customer can leverage these APIs to integrate with external systems or develop custom solutions to import knowledge from multiple sources.