How to update the ticket when a contact company association is changed?
Modified on: Tue, 18 Jun, 2024 at 5:06 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
If contact A was associated with a company ABC and now updated to XYZ company under the contacts page, then in this case , it will still reflect the old company's details in the contacts page.
You could go ahead and edit the requester of the ticket to a dummy email address , save it and then change it back to the original one. By this way, even in the ticket details page, the company would reflect rightly.
Did you find it helpful?
Yes
No
Can you please tell us how we can improve this article?