Redaction
Modified on: Tue, 18 Jun, 2024 at 5:07 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Problem Statement
Sensitive content has not been redacted
Resolution path
- Check whether redaction is enabled under admin-->Security
- Redaction works only on ticket description and for customer replies.
- Redaction does not work on Subject
Only valid credit card numbers which satisfies
Luhn algorithm and matches the regex mentioned in
this linkwill get redacted.
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