Navigate to Admin> Email notifications> Agent notifications and check if the 'New Ticket Created' notification is turned ON. Also , check if the agent's name is included in the 'Notify Agents' list.
Why don't I get an email if I assign a ticket to myself? Print
Created by: Fawzia Aleem
Modified on: Tue, 18 Jun, 2024 at 5:07 PM
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