Is there any way to see the automated responses the customer receives for a ticket ? : Sandbox-Freshdesk

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Is there any way to see the automated responses the customer receives for a ticket ? Print

Created by: Fawzia Aleem

Modified on: Tue, 18 Jun, 2024 at 5:10 PM

The automated response the customer receives after a ticket is created is the default email notification you have set up under Admin > Workflows > Email Notifications > Requester Notification > New ticket created. You can edit the subject of the notification to your preference.

Fawzia is the author of this solution article.

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Is there any way to see the automated responses the customer receives for a ticket ? Print

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