You could set up a Supervisor rule under Admin ->Supervisor to achieve this with the following conditions and actions:
Condition: "Hours since" any condition as required
Action: Set status as the required status
How to change the status of the ticket after a certain amount of time?
Modified on: Tue, 18 Jun, 2024 at 5:10 PM
Did you find it helpful? Yes No
Can you please tell us how we can improve this article?