Satisfaction surveys would be triggered through email notification. When a social ticket is created, we just fetch the username of the user. So ideally, there is no direct option to send a CSAT survey for social tickets.
But you could integrate any third party tool and attach a survey link manually.
Is it possible to send a satisfaction survey for tickets that came through Facebook? Print
Created by: Fawzia Aleem
Modified on: Tue, 18 Jun, 2024 at 5:11 PM
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