Customer Satisfaction Surveys

I haven't sent out the survey to the customer but still there seems to a rating on the ticket. How is this possible?
If you have enabled the satisfaction surveys, the customers would also have the ability to rate the closed ticket from the customer portal itself. Pleas...
Tue, 18 Jun, 2024 at 4:35 PM
How do I have an NPS score using Freshdesk surveys?
As of now, we do not have the ability to calculate the NPS via the Freshdesk surveys, but you sure could try out the Integration with Survey Monkey that wou...
Tue, 18 Jun, 2024 at 4:37 PM
I have configured the Customer satisfaction surveys right, but when I run a quick test, I do not get the survey.
The surveys would not be sent to you if the requestor of the ticket is the same as an Agent email address.  Hence, please try sending the survey to a ti...
Tue, 18 Jun, 2024 at 4:39 PM
How do I change the Survey Pitch?
While sending the survey, you could add your own content, requesting the customer to rate their experience. This could be something like "Please tell u...
Tue, 18 Jun, 2024 at 4:46 PM
How to create a new Customer Satisfaction Survey?
You would have a default customer satisfaction survey configured on your account. If you are looking to create a new and customized Satisfaction Survey, you...
Tue, 18 Jun, 2024 at 4:47 PM
Is it possible to send CSAT survey in different languages for different customers?
From Estate and above plans, you can localize the CSAT survey forms in your Freshdesk account to match the preferred language in the customer’s profile.  ...
Tue, 18 Jun, 2024 at 5:07 PM
My customer is not receiving the survey email in the correct language. How to fix this?
The language in which the email notifications are being sent to the customer depends on the language that the particular contact has been associated with.  ...
Tue, 18 Jun, 2024 at 5:08 PM
The CSAT survey emails are not being translated. What am I missing?
The CSAT survey email might not have been translated in the preferred language if any one of the following is true. 1.  The language associated with the c...
Tue, 18 Jun, 2024 at 5:10 PM
Is it possible to send a satisfaction survey for tickets that came through Facebook?
Satisfaction surveys would be triggered through email notification. When a social ticket is created, we just fetch the username of the user. So ideally, the...
Tue, 18 Jun, 2024 at 5:11 PM
How can I have more than a 3 point scale on my Customer satisfaction surveys?
With the new Satisfaction Survey in Freshdesk, you would be able to customize your surveys with more than 3 point scales. This new satisfaction survey is av...
Tue, 18 Jun, 2024 at 5:12 PM