Sandbox-Freshdesk

If you have enabled the satisfaction surveys, the customers would also have the ability to rate the closed ticket from the customer portal itself. Pleas...

As of now, we do not have the ability to calculate the NPS via the Freshdesk surveys, but you sure could try out the Integration with Survey Monkey that wou...

The surveys would not be sent to you if the requestor of the ticket is the same as an Agent email address.  Hence, please try sending the survey to a ti...

While sending the survey, you could add your own content, requesting the customer to rate their experience. This could be something like "Please tell u...

You would have a default customer satisfaction survey configured on your account. If you are looking to create a new and customized Satisfaction Survey, you...

From Estate and above plans, you can localize the CSAT survey forms in your Freshdesk account to match the preferred language in the customer’s profile.  ...

The language in which the email notifications are being sent to the customer depends on the language that the particular contact has been associated with.  ...

The CSAT survey email might not have been translated in the preferred language if any one of the following is true. 1.  The language associated with the c...

Satisfaction surveys would be triggered through email notification. When a social ticket is created, we just fetch the username of the user. So ideally, the...

With the new Satisfaction Survey in Freshdesk, you would be able to customize your surveys with more than 3 point scales. This new satisfaction survey is av...