How to check the mail server in use?

Customers can choose to use any of these servers to set up their email communications.

1. Freshdesk mail server and Let Freshdesk manage all email transactions. Learn more
2. Custom mail server and manage all their email transactions outside Freshdesk. Learn more

From our end, how can we find out the server used by the customer?

1. Login to Freshop and enter the customer account ID or URL
2. Search for “Email Configured” using Ctrl+f (or Cmd+f)
3. Locate the email address in the discussion and check IMAP/SMTP status.
   1. If IMAP and SMTP are True - The customer is using a custom mail server (their own server)
   2. If IMAP and SMTP are False - The customer is using the Freshdesk mail server
   3. If IMAP is True and SMTP is False - The customer is using their server for incoming and FD server for outgoing.
   4. If IMAP is False and SMTP is True - The customer is using their server for outgoing and FD server for incoming.

Account using custom mail server	Account using Freshdesk mail server