How can I use 'minutes' or 'days since' instead of 'Hours since' condition?
Modified on: Tue, 18 Jun, 2024 at 5:11 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
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This feature is not available on the old Freshdesk.
The time-based automation rules under Admin > Workflows > Automations > Time triggers only work on an hourly basis. When you specify the time constraint that should be met or exceeded to trigger an automation, you can only specify whole hours and not minutes. For time constraints concerning days, you can use the hours equivalent to the number of days instead.
If you have any further questions or clarifications, please drop an email to support@freshdesk.com and our Product Specialist will be happy to assist you.
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