How can I use 'minutes' or 'days since' instead of 'Hours since' condition?

The time-based automation rules under Admin > Workflows > Automations > Time triggers only work on an hourly basis. When you specify the time constraint that should be met or exceeded to trigger an automation, you can only specify whole hours and not  minutes. For time constraints concerning days, you can use the hours equivalent to the number of days instead.

If you have any further questions or clarifications, please drop an email to support@freshdesk.com and our Product Specialist will be happy to assist you.