Sandbox-Freshdesk

You can control access to your Freshdesk account by allowing or restricting specific domains through,           Helpdesk Restriction         Automation r...

Whenever you use any of the 'Hours since..' options under the Conditions section of Time Trigger automation, you must define a timeframe so that the...

Once you install the Slack App in your account, you can use automation rules to push messages to Slack for new tickets or ticket updates. Here's how you...

You can create automation rules with the help of webhooks to remove tags from a ticket. Please follow the below steps to set up a ticket updates automation ...

Setting up custom email notifications for specific scenarios when tickets are created or updated helps agents save time and meet unique requests. Follow the...

The time-based automation rules under Admin > Workflows > Automations > Time triggers only work on an hourly basis. When you specify the time const...

With Freshdesk's automations, you can update your custom fields for incoming tickets based on specific business conditions.  Let us consider the follow...

For global business panning across multiple geographies that cater to a multilingual customer base, you can directly assign tickets from each language to sp...

Automations in Freshdesk are business rules that run immediately after a ticket is created or updated and automatically perform actions if specified conditi...

With Freshdesk, you can utilize powerful automations that run on time triggers, saving time and effort by automatically performing repetitive tasks. The tim...