How to remove ticket link from agent replies?
Modified on: Tue, 18 Jun, 2024 at 5:12 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Any agent reply from Freshdesk will have the Ticket URL added by default through the Agent Reply Template email notification. The requesters can use this URL to access the ticket on your portal.
Please follow the steps below if you wish to remove this URL from your agent replies.
Login to your Freshdesk account as an administrator.
Navigate to Admin from the menu. Select Workflows and click on Email Notifications.
Select the Templates tab and click on Edit button next to “Agent Reply Template.”
Remove the {{ticket.url}} from the "Content" section.
Click on Save.
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