We can change the primary language of the helpdesk from Admin -> Helpdesk Settings -> Languages -> Choose the language from the dropdown if there are no secondary languages that exists already.

Once you set up secondary languages, the primary language of the portal will be locked.


If the customer wishes to change the language after setting up the secondary language, we can change the primary language from Freshops Admin.


Below are the impacts to consider before changing the primary language:

  • The knowledge base in secondary languages will be deleted and cannot be retrieved.
For example, if in your account, Indonesian is configured as the primary language and English as the supported language, changing the primary language to English would remove all the solution articles that were set up in English previously and all the Indonesian articles will now be marked under the language English. The content of these Indonesian articles should be converted to English manually.
  • Email notifications that are configured in the secondary languages would be removed.
We have to explain these impacts to the customer and get confirmation over the ticket before going ahead and changing the language.


Here is the complete list of languages supported by Freshdesk:


ArabicBosnian
Bulgarian
Catalan
Chinese
Chinese (Traditional)
Croatian
Czech
Danish
Dutch
English
Estonian
Filipino
Finnish
French
German
Greek
Hebrew
Hungarian
Icelandic
Indonesian
Italian
Japanese
Korean
Latvian
Lithuanian
Malay
Norwegian
Polish
Portuguese (BR)
Portuguese/ Portugal
Romanian
Russian
Serbian
Slovak
Slovenian
Spanish
Spanish (Latin America)
Swedish
Thai
Turkish
Ukrainian
Vietnamese