We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Every ticket in Freshdesk is being updated by requesters, agents or the system constantly. You can receive a daily report that contains all the activities that happened on the tickets. Watch the video to set it up for your helpdesk.