Sandbox-Freshdesk

In this video, we'll show you how to export reports and share them with your organization to showcase your helpdesk performance, and agent and cus...

You can group tickets in your reports by various categories, like company, contacts, time period, statuses and custom or dependent fields. In th...

In this video, we’ll look at how we can create an email notification that automatically lets customers know that they need to email a different address. W...

In this video, we'll take a look at how you can examine the underlying data for widgets in your report, edit the way they appear, filter them, and...

In this video, we’ll take you through exporting reports from Analytics, as well as exporting widgets from within the report. 

In this video, we’ll look at automating an email conveying the right SLA expectations for a high-priority ticket. We’ll go through ticket creation first, ...

You can find Email notifications in the Workflows section on your admin page. They are helpful for generic scenarios like sending a notification whe...

In this video, we show you how you can create a rule to automatically close tickets after a time period of your choosing. 

Agents and requesters can use their settings to receive email notifications when a ticket is created or acted upon. In this video, we'l...

In this video, we’ll take a look at how Freshdesk detects merged tickets and how to perform various actions on these merged tickets using automa...