Help and Troubleshooting

How to Export Reports
In this video, we'll show you how to export reports and share them with your organization to showcase your helpdesk performance, and agent and cus...
Tue, 18 Jun, 2024 at 5:08 PM
How to Group Tickets in Reports Based on a Category
You can group tickets in your reports by various categories, like company, contacts, time period, statuses and custom or dependent fields. In th...
Tue, 18 Jun, 2024 at 5:08 PM
How to Automatically Inform Customers to Email a Different Support Address
In this video, we’ll look at how we can create an email notification that automatically lets customers know that they need to email a different address. W...
Tue, 18 Jun, 2024 at 5:09 PM
How to View, Filter and Export Underlying Data for Widgets in Freshdesk Analytics
In this video, we'll take a look at how you can examine the underlying data for widgets in your report, edit the way they appear, filter them, and...
Tue, 18 Jun, 2024 at 5:09 PM
How to Export Reports and Widgets in Freshdesk Analytics
In this video, we’ll take you through exporting reports from Analytics, as well as exporting widgets from within the report. 
Tue, 18 Jun, 2024 at 5:09 PM
How to Automatically Convey SLA Expectations to High-priority Customers
In this video, we’ll look at automating an email conveying the right SLA expectations for a high-priority ticket. We’ll go through ticket creation first, ...
Tue, 18 Jun, 2024 at 5:09 PM
Understanding Email Notifications
You can find Email notifications in the Workflows section on your admin page. They are helpful for generic scenarios like sending a notification whe...
Tue, 18 Jun, 2024 at 5:09 PM
How to Automatically Close Tickets after X Number of Days
In this video, we show you how you can create a rule to automatically close tickets after a time period of your choosing. 
Tue, 18 Jun, 2024 at 5:10 PM
How to Send an Email Notification to an Agent when a Ticket is Created
Agents and requesters can use their settings to receive email notifications when a ticket is created or acted upon. In this video, we'l...
Tue, 18 Jun, 2024 at 5:10 PM
How to Automate Rules for Merged Tickets
In this video, we’ll take a look at how Freshdesk detects merged tickets and how to perform various actions on these merged tickets using automa...
Tue, 18 Jun, 2024 at 5:11 PM