You can use the disable ticket fields API to disable certain fields in the contact form. You can use this along with the prefill API to fill a ticket field and disable it so that your customers wouldn't be able to edit it.
You can also disable any custom field in the contact form. If you're disabling a required field, it needs to prefilled.
To see a full list of attributes that can be passed to the disable API, check out the API documentation
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article