To obtain the total number of tickets generated during a specific period, access the Helpdesk Ticket Volume curated report. To do this, navigate to the Analytics tab and select the Helpdesk Ticket Volume report. There are two approaches to retrieving this information from the Curated report:
1. Overview tab: In the Tickets Created widget, located on the Overview tab, you can observe the total count of tickets generated within a particular timeframe.
2. Created tab: Within the Created tab, you can find the Tickets Created widget, which displays the total number of tickets created during a specific time range. Additionally, other widgets such as Tickets created by priority or type allow you to analyze the breakdown based on different properties.
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Alternatively, if you have a Pro or Enterprise plan, you can generate a custom report by utilizing the New Report option found in the Analytics tab. Within this custom report, you can incorporate the Tickets Created metric.
Here's a sample screenshot:
If you wish to apply further filters, you can do so by selecting the "+ filter" option. After making the desired changes, save the report and trigger an export if necessary.